Complaints

Quantitative differences and confusion of items

Complaints concerning the volume of delivered goods (quantitative differences, confusion of items etc.) will be taken care of no later than 48 hours after the return of the consignment to the company headquarters's adress.

Qualitative malfunctions

Complaints concerning qualitative malfunctions of items will be accepted only through a written form within the corresponding liability period after submitting purchase order.

Complaint procedure for return by mail

For submitting a complaint, please, fill in and sent (sufficient electronically) the complaint form.

When filling in the complaint form, please, pay close attention to the description of the malfunction. A precise description of the problem will speed up the procedure.

Please sent the items to the company's adress:

Aqualibrium s.r.o.
Křížová 472/47
150 00 Praha 5

Complaint procedure for personal delivery at the company's headquarters

Immediate exchange is possible if the item has been damaged during the transport and the identical item is in stock.

After receiving a complaint number, your complaint will be dealt with within the guarantee period.

Aqualibrium s.r.o. is not responsible for any potential damaged or loss of item during transport, unless the transport is provided by the company itself. When accepting the delivery, please, carefully check the condition of delivered item. If the consignment shows any signs of damage, do not accept the item.

If the item is damaged , despite the packaging being intact when accepting the order, it is necessary to inform the carrier or the company as soon as possible.

email: info@crystalblue.cz